Maybank has entered into a RM1 billion strategic partnership with Microsoft to accelerate its digital transformation over the next five years. The collaboration will focus on the adoption of cloud computing, artificial intelligence (AI), and enhanced cybersecurity measures across Maybank’s operations in Malaysia and the broader ASEAN region.
Under the agreement, Maybank will adopt Microsoft Azure as one of its core cloud platforms. The migration will cover key systems, data workloads, and services, providing the bank with improved scalability, real-time data capabilities, and operational efficiency. The cloud platform will also support faster rollout of new digital services.
As part of the deal, Microsoft 365 Copilot will be implemented across Maybank’s 44,000 employees. The AI-powered productivity tool is designed to assist with tasks such as content summarization, information retrieval, and workflow automation. Maybank expects the integration to improve both internal efficiency and customer-facing services.
Cybersecurity is another major focus of the partnership. Maybank will use Microsoft’s security solutions to strengthen its cyber defense systems, including threat detection, data protection, and compliance monitoring.
The partnership also includes plans to establish a Centre of Excellence. This initiative will support collaboration between the two companies on developing cloud and AI innovations, while also providing training programs to enhance digital skills among Maybank employees.
President and Group CEO of Maybank, Dato’ Sri Khairussaleh Ramli, said the collaboration represents a key step in the bank’s transformation beyond its M25+ strategy. He described it as part of Maybank’s broader efforts to build a more agile and competitive organization.
Microsoft ASEAN President Mayank Wadhwa said the partnership demonstrates how financial institutions in the region can lead by embedding AI and cloud technologies into their core operations.
The partnership will extend to Maybank’s presence across ASEAN, including key markets such as Singapore, Indonesia, and the Philippines.
Shahriena Shukri is a journalist covering business and economic news in Malaysia, providing insights on market trends, corporate developments, and financial policies. More about Shahriena Shukri.
