Maybank has activated its Flood Relief Assistance programme to support customers impacted by the ongoing floods across several states in Peninsular Malaysia.
The initiative follows warnings from the Malaysian Meteorological Department of continued heavy rainfall, which has caused rising flood risks in multiple areas.
According to Maybank, the relief programme is available immediately and aims to ease the financial burden faced by both individual and SME customers affected by the disaster.
Under the Flood Relief Assistance, eligible customers may receive support through financing and loan repayment deferments, reduced monthly instalments or extended repayment tenures.
The bank is also offering fee waivers for selected services, including the replacement of debit cards, ATM cards, and cheque books that were lost or damaged in the floods.
Customers can apply for assistance through two simple channels:
• Email: floodrelief@maybank.com, with personal or business details and information on the affected financing product.
• Contact or walk-in: at any Maybank branch, Commercial Banking Centre or Auto Finance Centre nationwide.
SME customers may also reach out directly to their relationship managers for tailored assistance.
In addition, Maybank’s insurance arm, Etiqa, has introduced a fast-track claims process for its insurance policyholders and takaful certificate holders.
No forms or supporting documents are required; customers only need to submit photos, videos, or text messages of the flood incident through dedicated 24-hour WhatsApp lines. They may also call the Etiqa Flood Claims Careline for immediate help.
Maybank encouraged affected customers to visit www.maybank2u.com.my or call the Maybank Group Customer Care Hotline at 1-300-88-6688 for more information or further assistance.
As heavy rains persist, the bank’s support measures aim to provide timely financial relief to Malaysians facing disruptions and losses due to the severe weather.
Shahriena Shukri is a journalist covering business and economic news in Malaysia, providing insights on market trends, corporate developments, and financial policies. More about Shahriena Shukri.
