The City of Miami has selected Oracle Permitting and Licensing (OPAL) to modernize its regulatory services and improve how residents and businesses access government services.
The new system will help the city simplify permit and licensing processes that previously caused delays and complicated procedures. City officials said the change will make services faster and easier for the public.
Miami already uses Oracle Fusion Cloud Applications for finance and human resources. By adding Oracle Permitting and Licensing, the city will create a more integrated digital platform for managing government operations.
The technology will allow multiple departments to work through one centralized system. This will improve transparency and allow residents and businesses to track permit applications more easily.
The platform also uses AI-powered automation to handle review processes and approvals. Officials expect this to reduce waiting times and improve efficiency in city operations.
Miami Mayor Eileen Higgins said the city has been working to fix problems with its old permitting system, which caused frustration for residents and businesses. She said the new technology will help save time and reduce costs for people who need permits or licenses.
Oracle said the new system will combine several existing applications into one platform. This will help the city improve efficiency and reduce technology costs as Miami continues to grow.
Shahriena Shukri is a journalist covering business and economic news in Malaysia, providing insights on market trends, corporate developments, and financial policies. More about Shahriena Shukri
